多账号切换 · 用户支持

保存或切换失败

• 确认当前页面是普通 HTTP(S) 网站，且已允许扩展访问该站点。浏览器内部页面不支持。
• 先在网站完成登录，再保存配置；切换使用的是保存时的 Cookie 快照。
• 会话过期、其他浏览器存储或网站安全校验可能要求重新登录；登录后重新保存配置。
• 同站点所有标签页共享 Cookie 状态。切换一个配置会影响该站点的其他标签页，无法实现同站多个账号同时隔离登录。
• 激活分组按顺序恢复配置。组内同站配置会互相覆盖共享会话；每个站点需已获授权。
• 免费版正常新建配置最多 5 个。达到上限后，可删除不需要的配置；Pro 为可选升级，核心功能无需登录或付款。

备份、订单与账号请求

可在扩展设置页导出或导入本机 JSON 备份。备份包含配置、分组、站点网址和 Cookie 值，未加密；导入只在本机读取，不上传备份。删除扩展或清理本地数据前，请自行保存需要保留的备份。

Pro 订单历史、权益和浏览器绑定可在扩展设置页查看。可用支付渠道以设置页为准，目前启用支付宝。遇到待付款或权益问题，先查看订单状态，再联系支持并提供商户订单号和问题发生时间。

账号注销、隐私数据查询或更正、设备解绑协助，以及符合条件的退款，可通过支持邮箱申请。我们会核实身份后处理；依法需要保留的交易或安全记录可能无法立即删除。退款通过原支付渠道退回。

不要在邮件、公开 Issue 或截图中发送 Cookie、完整备份、登录令牌、密码或支付凭据。备份可能包含有效登录会话。

提交问题时提供什么

请提供扩展版本（当前为 0.1.1）、浏览器版本、操作系统、复现步骤、预期结果、实际结果和去除敏感信息后的错误提示。与特定网站有关时，可提供网站域名；先从截图和网址中移除个人数据、会话标识与订单敏感信息。

查看使用说明和完整隐私协议，或手动访问产品官网。

English support

Contact support

Email xyptkd1991_multi_account@2925.com for help with saving or switching, Pro orders, browser binding, refunds, account deletion or privacy requests.

Saving and switching

• Use a normal HTTP(S) website and approve the site's requested permission. Internal browser pages are unsupported.
• Sign in to the website before saving. A profile restores the cookie snapshot from the time it was saved.
• Expired sessions, additional browser storage or security checks may require signing in again and saving a new snapshot.
• All tabs for a site share cookie state. Profiles do not isolate simultaneous accounts on the same site.
• Group activation restores profiles in sequence. Same-site profiles overwrite the shared session; each site must already be approved.
• Free use allows normal creation of up to 5 profiles. Delete unneeded profiles if you reach the limit. Pro is optional; core use requires no sign-in or payment.

Backups, orders and privacy requests

Options can export and import local JSON backups. These unencrypted files contain groups, profiles, site URLs and cookie values. Imports read files locally without uploading them. Save any needed backup before uninstalling or clearing local data.

Check order history, entitlement and browser binding in Options. Available payment channels are shown there; Alipay is currently enabled. For pending-payment or entitlement issues, check the order status and send the merchant order number and incident time to support.

Contact support for account deletion, data access or correction, help unbinding a browser, or an eligible refund. Requests are handled after identity verification; legally required transaction or security records may need to be retained. Refunds return through the original payment channel.

Report a problem safely

Include the extension version (currently 0.1.1), browser version, operating system, steps to reproduce, expected behavior, actual behavior and sanitized error messages. A website domain can help with site-specific issues.

Do not email or publish cookies, complete backups, access tokens, passwords or payment credentials. Remove personal data and session identifiers from screenshots and URLs. Backups may contain valid sign-in sessions.

Read the usage guide or full privacy policy, or visit the product website.